Utility Sector Case Study 1 

Client
The UK’s leading supplier of gas & electricity with to the business sector with almost 1 million customers.

HEROtsc Benefits to Client

• Increased market share – market leadership secured
• Customer satisfaction & loyalty secured
• Increased customer acquisition & revenue through telemarketing service expansion
• Ongoing operational enrichment  - continuous improvement as “business as usual”

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Utility Sector Case Study 2

Client
Client is a leading integrated UK energy supplier which operates and manages flexible, low-cost coal, oil and gas-fired power stations and are developing innovative energy-related technologies.

HEROtsc Benefits to Client

• Considerably increased levels of customer acquisition
• Significantly improved cost per capture
• High conversion of customers to Direct Debit
• Outstanding track record on customer complaints
• Increased knowledge of sales management techniques

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