Technology Sector Case Study 1

Client
Client is a technology company that operates in more than 170 countries around the world.  Client offer consumers a wide range of products and services from digital photography to digital entertainment and from computing to home printing.

HEROtsc Benefits to Client

• Circa 30% reduction in client operating costs
• Efficiency improvement converts to lower cost per sale
• Increase in customer satisfaction ensures repeat business and lowers costs
• Management development ensures low levels of attrition and encourages talent to stay within the business which lead to reductions on recruitment costs
• Auditing process ensures that only genuine bonuses are paid to sales employees which indicated a saving of up to $150,000 in the first 12 months of the contract

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Technology Sector Case Study 2

Client
Client is the world’s leading international appliance company. Each year, some 40 million consumers in more than 150 countries choose their consumer durable products with our client.

HEROtsc Benefits to Client

• Re-engineered a manual process to a semi automated process
• Reduced error rates on the orders processed resulting in a saving of US$ 100,000 per year
• Estimated cost reduction of 47% due to productivity improvement, right shoring and process improvement measures

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