Focus and Success in Key Markets

HEROtsc have enjoyed a number of longstanding relationships with our clients in numerous sectors, testimony to our rigorous approach to delivering world-class service and delighting our customers. These relationships include:

6 Telecom suppliers both high street and commercial
6 Financial service institutions including bank and building societies.
2 Retail operators
2 High technology and electronic companies
2 Utilities companies specialising in power generation and distribution
1  Entertainment and leisure company offering the largest consumer satellite service in the UK

These clients tenure with HEROtsc range from 3 months for short one-time campaigns to 10 years for clients who require an extensive partnership to ensure that their corporate growth objectives and strategic goals are realised.

HEROtsc’s client operating and account management structure has been developed as a result of many years experience of managing complex, multi-site national and global customer management functions. We will deploy the same structure and governance approach for the client to deliver the clients’ key objectives and also proactively delivers a partnership relationship.

Accountability for key commercial and operational decisions is devolved to the Business Manager (reporting to the Operations Director), supported by a framework of technical experts operating at the strategic level in the areas of Forecasting & Planning, Human Resources, IT, Quality & Customer Experience, and Training.

Cost Effective Solutions
HEROtsc has an enviable track record in the provision of cost-effective solutions for our clients. We have developed a strategic template for delivering our financial and client satisfaction objectives in a mutually compatible manner as described below. Our success in executing this strategy is clearly evidenced by the long-term nature of many of client relationships, where competitive pricing, appropriate financial returns to HEROtsc, and client satisfaction have all been successfully balanced.

Our five key approaches are

1. Exceptional financial governance to ensure appropriate cost control at all times.
2. Establishment of employer of choice status through high wage levels relative to the geographies in which we are located.
3. Focus on a rural model with significantly lower levels of staff attrition and absence compared with industry averages, leading to increased tenure & experience amongst core staff to the benefit of client campaign results.
4. Contractual engagement that ensures the appropriate levels of financial protection & incentive for both parties.
5. Effective supplier management delivering best & flexible solutions for both HEROtsc and its clients. HEROtsc pursue a "best value" approach to the management of all our key suppliers.