Smart Serv® is a holistic methodology and toolset developed by HEROtsc that delivers real operating cost reductions, improves the customer experience and makes a genuine contribution to your bottom line.

We do this through the application of:

• Our unique applied analytics, which identify and eliminate costly inbound calls, reducing and deflecting demand to lower cost/higher CSAT channels
   
• Our applied analytics expertise to re-engineer your remaining contacts to ensure efficiency and effectiveness in terms of both cost and service
   
• Our Smart People programmes where we recruit, develop and retain the best people through the HEROtsc Management University programmes
   
• Our Smart Execution methodologies ensure best-of-breed delivery
   
• Our comprehensive network of delivery centres in the UK and offshore
   
• Our unparalleled commercial frameworks that have been designed to get you maximum value for every £ spend 

To find out how we do it call us on 01324 575 000 or email newbusiness@herotsc.co.uk

SMART Serv® Methodology

Our Smart Serv® customers are established organisations, proven in the market, who recognise the importance of providing great customer experience and developing long-term customer loyalty.  As an esteemed corporate,

• Your products and services are intuitive to use
   
• Your bills and customer communications are laid out well and easy to understand
   
• You have invested in your online presence and self-service capability

Our customers are facing challenges and questions, as mentioned below, and through Smart Serv® we are able to bring solutions that deliver the outcomes they want.

• Your customers’ expectations are increasing, and rightly so
   
• They demand products and services that are intuitive to use and easy to understand
   
• They want to be able to service themselves online but they also want you to be available to talk when they want to talk
   
• They want access to you 24/7/365 through multiple channels, and they want to be in control
   
• They are prepared to switch to your competitors if they do not get everything they want  
   
• How can you deliver great customer experience whilst at the same time lowering costs to allow you to deliver competitive products and services?

We work with recognised brands who understand the importance of their customers: