HEROtsc Smart Receivables^TM  is a holistic methodology and toolset developed by HEROtsc that delivers improved cash collection, improves the customer experience, rehabilitates delinquent customers and makes a genuine contribution to your bottom line.

We do this through the application of:

• Our unique applied analytics and data engineering expertise to profile your customer database, promising improved collections performance by 25% and reducing operating costs by at least 15%
   
• Our rehabilitation programme identifies delinquent behaviours and addresses them in order to ensure that default is not an inevitable cost of doing business.
   
• Our ability to treat customers appropriately depending on individual customer profiles – we do not do generic profiling alone.
   
• Our Smart People programmes, where we recruit, develop and retain the best people through the HEROtsc Management University programmes
   
• Our Smart Execution methodologies, ensuring best-of-breed delivery
   
• Our comprehensive network of delivery centres in the UK
   
• Our unparalleled commercial frameworks that have been designed to ensure that you get maximum value for every £ spend

To find out how we do it call us on 01324 575 000 or email newbusiness@herotsc.co.uk

SMART Receivables Methodology

Our Smart Receivables^TM customers are established organisations, proven in the market, who recognise the importance of cash flow in their business and the impact that improved collections can have on their balance sheets.

• Whilst most of your customers pay on time, a significant number need a stimulus to pay
   
• You have invested in your collections strategy, but cannot seem to move the dial
   
• You have accepted habitual and cyclical non-payment as a cost of doing business
   
• You are prepared to invest to acquire customers and keep your existing customers for longer, but believe that collections is overlooked as a driver of revenue and satisfaction

Our customers are facing challenges and questions, as mentioned below, and through Smart Receivables^TM we are able to bring solutions that deliver the outcomes they want.

• How can you know in advance how to deal with delinquent customers – what they want and need, and how best to deliver this for them?
   
• How do you prevent unproductive collections spend?
   
• How do you know which channel to use, and when?
   
• How do you prevent your customers from switching to your competitors at your request?
   
• How can you deliver great customer experience and brand advocacy whilst at the same time collecting more and lowering costs?

We work with recognised brands who understand the importance of their customers: