Inspired Communications

Communications with your customers reflect your brand, your culture and ultimately influence your results. At HEROtsc, we manage over 36 million customer contacts for blue-chip clients every year – that means we effectively speak to half the people in the UK every year. In addition, we speak to over 3.25 million customer contacts from our Indian operation.

After substantial growth HEROtsc is now the 4th largest independent outsourcer in the UK and 12th largest in India with over 3,500 customer advisors and 2,500 seats based in 10 centres throughout the UK and India.

Capabilities

Above all, we deliver a high quality, high value, low risk service. We specialise in enhancing customer value through clear and intelligent communications to provide you with the assurance that your customer service is leading edge.

Solutions & Partnership Benefits

HEROtsc offers solutions that are flexible, scalable, innovative and dependable. This enables us to provide consistent service quality across countries, channels and media which ultimately adds significant value to each of your client/customer relationships. This is evidenced in our current client work where HEROtsc is the top performing outsource supplier for Vodafone and T-Mobile and is over-achieving against agreed service level agreements for other major clients including HSBC,
Hewlett Packard & Office Depot.

As a HEROtsc partner we focus on a customer orientated solution that is developed specifically for your own campaign. This in turn maximizes the value of our clients’ customer relationships by delivering exceptional results through:

• full outsourcing of all customer lifecycle management activities
• seamlessly integrated technologies, providing a virtual extension to your existing contact centres
• rapid and flexible programme implementation
• a loyal, skilled and dynamic workforce, delivering services aligned to your brand values
• improved customer retention and repeat business rates delivering substantial financial returns
• a flexible, fully scalable contact centre infrastructure – UK and India
• genuine market differentiation through performance management and service excellence
• best value for money and efficient management of client’s cost base
  

Outstanding Customer Service

At HEROtsc, we can create an environment that is immediately geared to your business drivers, leading to increased sales conversions at an early stage in the customer lifecycle.

HEROtsc has the experience and resources to plan, develop and deliver a powerful range of inbound and outbound telemarketing solutions, carefully tailored to complement your marketing activities on any scale.

• enhance your market presence
• reinforce your brand
• respond quickly to changing markets
• increase sales conversion rates
• improve repeat business rates

HEROtsc has extensive experience in delivering consistently high sales volumes via our ‘sales through service’ operations. For one of our financial services clients, we succeeded in driving up sales conversions by 40% above their own in-house target. Our target and acquisition telemarketing solutions can help you to identify, target, engage and capture your most valuable prospects.