Retail Sector Case Study 1 

Client
Client is a leading European home entertainment company with over 600,000 active subscriber households and is in the top 3 most visited UK sites in entertainment with access to over 65,000 titles. Client is also the lowest DVD rental platform in Europe.

HEROtsc Benefits to Client

• Quality service converts to retained customers at reduced cost for client
• Quality service converts to high level of customer satisfaction and client satisfaction.

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Retail Sector Case Study 2

Client
With annual sales of over $15 billion, and employing approximately 52,000 associates around the world, our client currently sells to customers directly or through affiliates in 42 countries.

HEROtsc Benefits to Client

• Cost effective contact centre operating model
• Customer satisfaction & loyalty secured
• Increased revenue through repeat business
• Increased revenue through effective marketing of promotional offers by advisors
• Ongoing operational and process enrichment  - continuous improvement as “business as usual”

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