Public Sector Case Study  

Client
Client is the government-funded telephone and online service offering information and advice on consumer issues. Client is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services.

HEROtsc Benefits to Client

• More than 80% of consumers surveyed said they were ‘very satisfied’ with service and advice they had received
• 93% of consumers felt the service was easy to use, the advisors were knowledgeable & would use the service again
• 82% of consumers felt better equipped to deal with similar issues themselves in the future.
• In the first year client exceeded requirements & handled 100,000 customer contacts

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