HEROtsc - Our Company
HEROtsc - Our Company

Our Sites

Aviemore | Dearne Valley | Derby | Dunoon | Falkirk  | Greenock | Gurgaon | Kilmarnock | Rothesay  | Warrington

Who We Are

HEROtsc are Innovators in the Design, Development, Deployment & Delivery of Insightful Customer Management Solutions.

  • A member of the US$4.2 Billion Hero Group
  • Hero Group comprises of 23 companies employing over 30,000 people
  • One of the top 15 BPO suppliers in the world
  • Serving global blue-chip organisations across 4 continents
  • 10 contact centres
    • 9 in UK
    • 1 in India
  • Sustained growth in turnover and employees
    • 3500 front line staff in UK and India
    • 120 support staff
    • Turnover for 2010 - £70M

Our Core Services

  • Customer Management
    • Customer Service; Billing; Technical Support
  • Customer Acquisition
    • Lead Generation; Inbound and Outbound Sales
  • Customer Growth
    • Account management; Channel support
  • Customer Retention 
    • Retention and win-back; Loyalty programmes
  • Collections and Credit Management
    • Collections; Credit Assessment
Solutions
We provide a comprehensive range of customer contact solutions across the entire customer lifecycle...
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Sectors
We provide full CRM solutions across the following industry sectors:
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Careers
We truly believe that our people give HEROtsc its competitive edge. That is why we invest heavily in recruiting, developing and retaining staff.
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