Our Sites

Aviemore | Dearne Valley | Derby | Dunoon | Falkirk  | Greenock | Gurgaon | Kilmarnock | Rothesay  | Warrington

Who We Are

HEROtsc are Innovators in the Design, Development, Deployment & Delivery of Insightful Customer Management Solutions.

• A member of the US$4.2 Billion Hero Group
• Hero Group comprises of 23 companies employing over 30,000 people
• One of the top 15 BPO suppliers in the world
• Serving global blue-chip organisations across 4 continents
• 10 contact centres
  • 9 in UK
  • 1 in India
• Sustained growth in turnover and employees
  • 3500 front line staff in UK and India
  • 120 support staff
  • Turnover for 2010 - £70M

Our Core Services

• Customer Management
  • Customer Service; Billing; Technical Support
• Customer Acquisition
  • Lead Generation; Inbound and Outbound Sales
• Customer Growth
  • Account management; Channel support
• Customer Retention 
  • Retention and win-back; Loyalty programmes
• Collections and Credit Management
  • Collections; Credit Assessment