Our Sites
Aviemore | Dearne Valley | Derby | Dunoon | Falkirk | Greenock | Gurgaon | Kilmarnock | Rothesay | Warrington
Who We Are
HEROtsc are Innovators in the Design, Development, Deployment & Delivery of Insightful Customer Management Solutions.
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A member of the US$4.2 Billion Hero Group
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Hero Group comprises of 23 companies employing over 30,000 people
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One of the top 15 BPO suppliers in the world
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Serving global blue-chip organisations across 4 continents
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10 contact centres
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9 in UK
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1 in India
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Sustained growth in turnover and employees
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3500 front line staff in UK and India
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120 support staff
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Turnover for 2010 - £70M
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Our Core Services
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Customer Management
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Customer Service; Billing; Technical Support
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Customer Acquisition
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Lead Generation; Inbound and Outbound Sales
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Customer Growth
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Account management; Channel support
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Customer Retention
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Retention and win-back; Loyalty programmes
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Collections and Credit Management
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Collections; Credit Assessment
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HEROtsc Vision
HEROtsc will differentiate by delivering operational excellence and creating superior value for existing and new clients. Our strategic vision is to grow a profitable HEROtsc business whilst making HEROtsc a great place to work.
Core Values
- Building long term partnering relationships
- Putting customers at the centre of what we do
- Deep understanding of customers via analytics
- Investing in people development
- Achieving profitable growth
In our quest to innovate new customer management solutions and deliver the best customer delight in the outsource provider sector we are Introducing the HEROtsc SMART Series of Customer Management Solutions. We have developed the propriety SMART solutions to deliver our clients and their customers market leading services focused on providing great customer interactions and significant commercial benefits.
SMART Solutions deliver:
- Increase in your revenue and cash flow by 25%
- Reduction in your operating costs on the average of 25%
- Improvement in your customer satisfaction by 5 points or more
Click on the following SMART logos to learn more about our solutions
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For specific information on how our SMART solutions have benefitted our clients, please review the following verticals.
