Leisure Services Case Study  

Client
Client is the UK’s largest provider of digital entertainment and communications with 9,536,000 customers encompassing satellite, broadband and telephone services. Client currently has 16,000 employees and revenues of 5.3Bn.

HEROtsc Benefits to Client

• 55FTE were live 3 weeks ahead of schedule and able to relieve some of the pressure on the demand to speak to their Customer Services teams
• The deployment of the HEROtsc teams delivered immediate & sustained improvements in their speed of response to customers
• Client advised that the Larbert launch was “one of the smoothest launches they had ever experienced”
  They consider HEROtsc as an integral part of the operationThe establishment of the new relationship with HEROtsc adds a new outsourcing partner who has quickly understood their business needs and considers operational & process enrichment as business as usual

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