Learning and Development

At HEROtsc, it’s our people who make us so successful. So we maintain a culture of excellence in learning and development from which everyone benefits – our people, our managers and our clients.

We know that exceptional customer service and sales can only be delivered by highly trained and motivated staff. That’s why we place such great emphasis on the support and development of all HEROtsc people.

At HEROtsc, we use the Scottish Quality Management System (SQMS) to continually monitor and improve the quality of our training. There’s no doubt that this structured self assessment develops greater motivation and increased satisfaction among our people.

We offer consistent and effective coaching of employees, through formally documented sessions and assessments, which are linked to our performance management system, QCoach and HEROtsc's own performance mangement system - Management University