Background
HEROtsc’s (HeroITES) India Customer Interaction Center is located in Gurgaon, India. Gurgaon is best known as one of India's most prominent outsourcing and off shoring hubs. HEROtsc is a member of the US$ 4.2 billion HERO Group, a manufacturing and engineering giant which has, over the last few years, successfully diversified into Training, Offshore Call Center & BPO (Business Process Outsourcing) Services, IT, Financial Services and Insurance. The HERO Group is amongst the most respected Business Houses in India and employs over 25,000 people across 20 companies.

Overview of HeroITES Facility
Our state-of-the-art 350 seat contact/call center in India is located at Gurgaon - just 15 km from the New Delhi International Airport. The company operates 365x24x7 and provides a wide range of offshore outsourcing services in the areas of Inbound and Outbound Voice Support, Email Services, Technical Support and Finance & Accounting BPO.

The cornerstone of successful offshore outsourcing is the ability to design requirement-specific solutions which will help realize business vision and drive growth. Whether it is contact/call center solutions, or complex business process outsourcing services such as tech support or finance & accounting, HeroITES, India, has requisite capabilities to make your offshore outsourcing project a complete success. 

Operating from India and other strategic global locations, the HERO Group company is ISO 9001:2000 certified by KPMG for "Providing BPO Services" and has achieved the coveted BS7799:2-2002 certification for "Information Security". HeroITES is member of prestigious trade associations such as ATA (USA), DMA, CCA & NOA (UK) and NASSCOM (India) which further helps the company keep abreast of the best practices in the global BPO industry.

BPO/Call Centre Services offered by HEROtsc, India
Our broad range of customer service offerings in the eCRM and BPO space helps companies gain in quality, cost efficiency and competitive edge. The company’s pragmatism and transparency in delivering BPO/call center services provide you with a clear roadmap – designed to enhance business operations, ensure customer loyalty and reduce costs. The service offerings by our India operations centre include:  

• HeroINBOUND
• HeroOUTBOUND
• HeroEMAIL
• HeroTECHNICAL
• HeroACCOUNTS
  • Procure to Pay , Oder to Cash, GL Management
  • Analytics, Reconciliation, Credit Card Processing

Industries Served
Our Gurgaon site has developed considerable domain experience by providing call centre and back office services to the clients in financial, telecom, consumer durable, retail and utility sectors.

Contact
HeroITES
20/4, Sukhrali Chowk,
3rd Floor, Palm Court,
Mehrauli-Gurgaon Road,
Gurgaon – 122001
Haryana
India

Tel: +91-124 4099000
Fax: +91-124 2313119