Financial Services Case Study 1 

Client
Client is one of the largest banking and financial services organisations in the world. Its international network comprises over 10,000 offices in 83 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.

HEROtsc Benefits to Client

• Fastest ramp-up ever experienced by client
• Positive contribution to global service
• Outsourced solution delivers a 30% reduction in cost per call
• Client stated that  “HEROtsc is setting the standard in terms of converted credit card sales volume”

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Financial Services Case Study 2

Client
Client is a major UK financial company.  Through its multi-brand strategy the Group provides worldwide retail, business and corporate banking, insurance and investment services.

HEROtsc Benefits to Client

• HEROtsc delivers best sales model in the UK for client
• High conversion rate delivers lower “cost per capture” than other client channels
• Improved outbound call quality
• Effective and responsive growth programme
• Improved understanding of customer propensity to buy
• Successful delivery of service to meet demanding KPIs

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