Debt Management Case Study 1 

Client
With over 16 million UK customers, the client is one of the largest operators within the UK mobile telecoms industry and is part of one of the largest mobile companies in the world whose subsidiaries and affiliated companies serve over 86 million mobile customers worldwide.

HEROtsc Benefits to Client

• Generated 5% additional revenue
• Reduced bad debt to client and increased customer retention
• Improved in-house operations via best practice and training sessions by having the right people with the right knowledge
• Revised targets for 2009 increased due to HEROtsc success in 2008 campaign
• HEROtsc best practice agent incentivisation schemes adopted by in-house operation.
• New collections forum planned for entire client estate to share HEROtsc’s experience and knowledge of collections industry

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